Sellers are up in arms over a new returns policy that will make it easier for consumers to send back items at the merchant’s expense. Marketplace sellers who ship products from their home, garage or warehouse rather than using Amazon’s facilities were told this week by email that starting Oct. 2, items they sell will be “automatically authorized” for return. That means a buyer will no longer need to contact the seller before sending an item back, and the merchant won’t have the opportunity to communicate with the customer. If a consumer is returning an electronic device because it’s difficult to use, for example, the seller won’t be able to offer help before being forced to pay a refund.”Customers will be able to print a prepaid return shipping label via the Online Return Center instantly,” the email said.Additionally, Amazon said that it’s introducing “return less refunds,” a feature that the company said is “highly requested by sellers.” The change enables sellers to offer a refund without taking back an item that may be expensive to ship and hard to resell.

Source: Amazon’s new refunds policy will ‘crush’ small businesses, say sellers